Contact Us

Main Office
The News & Observer
215 South McDowell Street
P.O. Box 191
Raleigh, NC 27602

Telephone:
Main: (919) 829-4500
Customer Service: (800) 522-4205

To manage your account/subscription online or for delivery issues, please visit Subscription Self-Service
To place a Classified ad, you may use our online order entry. For other classified ad questions or issues, use the form below.

General telephone inquiries

800-522-4205

General office hours

Monday through Friday: 9:00 a.m. to 5:00 p.m.

Contact numbers

Advertising (919) 836-5600 or (800) 736-2602 Fax: (919) 836-5689

Administration

Title Name/Email Work Phone
Sara Glines President/Publisher (919) 829-4659
John Drescher Senior Vice President and Executive Editor (919) 829-4515
Annie Alexander Vice President, Strategic Sales & Partnerships (919) 836-5680
Jim Puryear Vice President of Audience Development (919) 829-4727
Kelli Estes Regional HR Business Partner (919) 829-4853
Caroline Willingham Vice President of Finance (919) 829-4849

Advertising

Title Name/Email Work Phone
Vice President, Strategic Sales & Partnerships Annie Alexander
aalexander@newsobserver.com
(919) 836-5680
GM/Advertising Vice President of The Herald Sun, Durham Doug Rogers
drogers@newsobserver.com
(919) 836-5658
Chief Creative Director of Brand Strategy Del Scheitler
dscheitler@newsobserver.com
(919) 836-5737
Advertising Director
Magazine & Events
Denise Walker
dwalker@newsobserver.com
(919) 836-5660
Key Strategic Sales Manager Jeff Knight
jknight@newsobserver.com
(919) 836-5614
Advertising Sales Manager
Real Estate, Recruitment Classified and Legal
Cathy Wallace
cwallace@newsobserver.com
(919) 829-4603
Partnership Accounts Manager Kaki Berkeley
kberkeley@newsobserver.com
(919) 836-5997
Advertising Sales Manager
Inside Retail Sales & Dealsaver.com
Mark Alston
malston@newsobserver.com
(919) 836-5630
Channel Sales Manager Eric Didawick
edidawick@newsobserver.com
(919) 836-5601
Client Success Manager
Digital Fulfillment/PreMedia
Emily Folsom
efolsom@newsobserver.com
(919) 829-4518
Preprint Coordinator Jennifer Trainer
jtrainer@newsobserver.com
(919) 836-5656
Collections & Credit Manager Debbie Mahaffey
dmahaffey@newsobserver.com
(919) 829-4681, (800) 849-1948

Subscriber Services

To handle basic subscription transactions including starting delivery, temporarily stopping delivery or reporting a delivery problem please visit our easy-to-use site below.

Online Subscriber Services Center

Single Copy Sales

Single copy is the distribution and sales of The News & Observer at vending rack and in-store locations. The News & Observer single copy buyers differ from home delivery subscribers in that they make the decision to purchase a newspaper on a daily basis.

List of paper locations

News in Education

The News in Education program is a cooperative effort of newspapers and thousands of schools in the U.S., Canada and other nations where the newspapers is used as a tool of instruction. Publishers provide copies of their newspapers to schools, sponsor teacher education programs, offer instructional resource materials and generally help schools develop newspaper use for student learning.

News in Education

Business Center

Welcome to The News & Observer business center! Here you will find information on our popular bulk newspaper deliveries, special event sponsorships, and our Hotel Delivery Program. Also, customized programs can be tailored to suit your business needs, so contact your N&O rep today.

Plan B for Business
Advantage Newspaper Sponsorship Program
Hotel Program

News & Observer Rewards

The News & Observer Rewards program is designed to thank and reward all News & Observer readers with prizes such as gift cards, movie tickets, electronics, exclusive discounts and more!

News & Observer Rewards

Phone: 919-829-4725
Monday - Friday, 8:30AM - 5PM
Email: zonecontact@newsobserver.com

Contact Circulation

For any issue that cannot be handled in the Online Subscriber Services Center, you may contact N&O Circulation customer service directly.

Phone

800-522-4205

Email

Send us an email through the help desk.

Newsroom Administration

Name Title Work Phone
John Drescher Senior Vice President/Executive Editor (919) 829-4515
Dan Barkin Managing Editor (919) 829-4562
Steve Riley Senior Editor/Investigations (919) 836-4940
Susan Spring Director of Newsroom Operations (919) 829-4860
Cindy Hinkle Sponsorship Coordinator and Marketing Assistant (919) 829-4844

Metro

Name Title Work Phone
Thad Ogburn Metro editor (919) 829-8987
Pressley Baird College Town editor (919) 829-8935
Brooke Cain TV/Media reporter (919) 829-4579
Thomasi McDonald Crime (919) 829-4533
Josh Shaffer Odd news reporter (919) 829-4818
Sarah Nagem Assistant metro editor (919) 829-4635
Henry Gargan Wake watchdog reporter (919) 829-4807
T. Keung Hui N.C. public school reporter (919) 829-4534
Jane Stancill Higher Education reporter (919) 829-4559

State Government

Name Title Work Phone
Jordan Schrader State politics editor (919) 829-8956
Anne Blythe Public safety/legal issues reporter (919) 836-4948
Lynn Bonner Social services reporter (919) 829-4821
Rob Christensen Columnist (919) 829-4532
Will Doran State workers reporter (919) 836-2858
Paul A. Specht PolitiFact reporter (919) 829-4870

Triangle Growth

Name Title Work Phone
Mary Cornatzer Growth editor (919) 829-4755
Max Diamond Workers and the economy (919) 829-4877
Craig Jarvis Real estate/retail reporter (919) 829-4576
John Murawski Wellness/health care reporter (919) 829-8932
Richard Stradling Transportation reporter (919) 829-4739

Real-time news

Name Title Work Phone
Eric Frederick Real-time/breaking news editor (919) 829-8956
Abbie Bennett Breaking news reporter (919) 836-5768
Ron Gallagher Early morning breaking news reporter (919) 829-4572
Camila Molina Breaking news reporter (919) 829-4538
Aaron Moody Breaking news reporter (919) 829-4528
Bob Brueckner Day editor (919) 836-2886
Andrew Roman Night editor (919) 829-4812

Culture

Name Title Work Phone
Jessica Banov Culture editor (919) 829-4831
Drew Jackson Eating/dining reporter (919) 829-4831
David Menconi Business of culture reporter (919) 829-4759
Martha Quillin Faith and society reporter (919) 829-8989
Mike Williams ArtsNow & Triangle.com editor (919) 836-4973

Investigations

Name Title Work Phone
Dan Kane Investigations (919) 829-4861
Joseph Neff Investigations (919) 829-4516

Sports

Name Title Work Phone
Steve Ruinsky Sports editor (919) 829-4530
Jessaca Giglio Assistant sports editor (919) 829-4649
Chip Alexander Carolina Hurricanes reporter (919) 829-8945
Jonathan Alexander Recruiting reporter (919) 829-4822
J. Mike Blake High school sports reporter (919) 829-8910
Andrew Carter UNC Sports reporter (919) 829-8944
Luke DeCock Columnist (919) 829-8947
J.P. Giglio N.C. State sports reporter (919) 829-8938
Jonas Pope NCCU/MEAC reporter (919) 419-6501
Steve Wiseman Duke sports reporter (919) 768-3933

Photography

Name Title Work Phone
Scott Sharpe Multimedia editor (919) 836-4927
John Hansen Assistant editor (919) 812-7343
Ethan Hyman Photojournalist (919) 812-7579
Kevin Keister Video producer (919) 561-2264
Juli Leonard Photojournalist (919) 812-7378
Chuck Liddy Photojournalist (919) 812-7311
Travis Long Photojournalist (919) 812-7564
Corey Lowenstein Photojournalist (919) 812-7313
Chris Seward Photojournalist (919) 812-7307
Julia Wall Photojournalist (910) 547-5556
Robert Willett Photojournalist (919) 812-7511

Editorial/Opinion

Name Title Work Phone
Ned Barnett Editorial page editor (919) 829-4512
Jim Jenkins Assistant editorial page editor (919) 829-4513
Allison Killinger Editorial assistant (919) 836-2844