Contact Us

Main Office
The News & Observer
215 South McDowell Street
P.O. Box 191
Raleigh, NC 27602

Main: (919) 829-4500
Customer Service: (800) 522-4205

To manage your account/subscription online or for delivery issues, please visit Subscription Self-Service
To place a Classified ad, you may use our online order entry. For other classified ad questions or issues, use the form below.

General telephone inquiries


General office hours

Monday through Friday: 9:00 a.m. to 5:00 p.m.

Contact numbers

Advertising (919) 836-5600 or (800) 736-2602 Fax: (919) 836-5689


Title Name/Email Work Phone
Sara Glines President/Publisher (919) 829-4659
John Drescher Senior Vice President and Executive Editor (919) 829-4515
Annie Alexander Vice President, Strategic Sales & Partnerships (919) 836-5680
Jim Puryear Vice President of Audience Development (919) 829-4727
Kelli Estes Regional HR Business Partner (919) 829-4853
Caroline Willingham Vice President of Finance (919) 829-4849


Title Name/Email Work Phone
Vice President, Strategic Sales & Partnerships Annie Alexander
(919) 836-5680
GM/Advertising Vice President of The Herald Sun, Durham Doug Rogers
(919) 836-5658
Advertising Sales Director Del Scheitler
(919) 836-5737
Majors & National Advertising Director Patti Vargas
(919) 836-5623
Advertising Director
Niche and Staff Development
Denise Walker
(919) 836-5660
Advertising Sales Manager
Inside Retail Sales &
Mark Alston
(919) 836-5630
Inside Classified Sales Manager Cathy Wallace
(919) 829-4603
Automotive Sales Manager Eric Didawick
(919) 836-5601
Advertising Production Manager Matt Long
(919) 836-5670
Preprint Coordinator Jennifer Trainer
(919) 836-5656
Collections & Credit Manager Debbie Mahaffey
(919) 829-4681, (800) 849-1948

Community Newspapers Advertising

Title Name/Email Work Phone
GM/Advertising Vice President of The Herald Sun, Durham Doug Rogers
(919) 829-8914
Advertising Sales Manager
Garner-Cleveland Record, Clayton News-Star, Smithfield Herald, North Raleigh News & Eastern Wake News
Cathy Wallace
(919) 829-4603
Advertising Sales Manager
Midtown Raleigh News, North Raleigh News
Shelley Bewley
(919) 836-5909
Advertising Sales Manager
Southwest Wake News & The Cary News
Kaki Berkeley
(919) 836-5997

Subscriber Services

To handle basic subscription transactions including starting delivery, temporarily stopping delivery or reporting a delivery problem please visit our easy-to-use site below.

Online Subscriber Services Center

Single Copy Sales

Single copy is the distribution and sales of The News & Observer at vending rack and in-store locations. The News & Observer single copy buyers differ from home delivery subscribers in that they make the decision to purchase a newspaper on a daily basis.

List of paper locations

News in Education

The News in Education program is a cooperative effort of newspapers and thousands of schools in the U.S., Canada and other nations where the newspapers is used as a tool of instruction. Publishers provide copies of their newspapers to schools, sponsor teacher education programs, offer instructional resource materials and generally help schools develop newspaper use for student learning.

News in Education

Business Center

Welcome to The News & Observer business center! Here you will find information on our popular bulk newspaper deliveries, special event sponsorships, and our Hotel Delivery Program. Also, customized programs can be tailored to suit your business needs, so contact your N&O rep today.

Plan B for Business
Advantage Newspaper Sponsorship Program
Hotel Program

Subscriber Rewards

The N&O ZONE is a special place online just for home delivery subscribers of The News & Observer with weekly giveaways, exclusive discounts and other special offers.

N&O ZONE Subscriber Rewards

Phone: 919-836-2890
Monday - Friday, 7:30AM - 4PM

Contact Circulation

For any issue that cannot be handled in the Online Subscriber Services Center, you may contact N&O Circulation customer service directly.




Send us an email through the help desk.

Newsroom Administration

Name Title Work Phone
John Drescher Senior Vice President/Executive Editor (919) 829-4515
Dan Barkin Managing Editor (919) 829-4562
Steve Riley Senior Editor/Investigations (919) 836-4940
Susan Spring Director of Newsroom Operations (919) 829-4860
Cindy Hinkle Sponsorship Coordinator and Marketing Assistant (919) 829-4844

Business and Politics

Name Title Work Phone
Jordan Schrader Capitol Editor (919) 829-8956
Mary Cornatzer Interim Business Editor (919) 829-4548
Lynn Bonner State Government/Education/DHHS (919) 829-4821
Colin Campbell Politics/State Government (919) 829-4698
Rob Christensen Columnist (919) 829-4532
Will Doran PolitiFact NC reporter (919) 836-2858
Craig Jarvis Politics/State Government (919) 829-4576
John Murawski Healthcare/Utilities/Energy (919) 829-8932
David Ranii Business reporter (919) 829-4877

Cary/Southwest Wake

Name Title Work Phone
Henry Gargan Southwest Wake (919) 829-4807
Dawn Harris Calendar listings (919) 829-4654


Name Title Work Phone
Mark Schultz Durham/Orange Editor (919) 829-8950
Virginia Bridges Durham, Durham County (919) 829-8924
Tammy Grubb Chapel Hill, Orange County Government (919) 829-8926

Eastern Wake/Garner-Cleveland

Name Title Work Phone
Aaron Moody Eastern Wake reporter (919) 829-4806


Name Title Work Phone
Brooke Cain Assistant Features Editor (919) 829-4579
David Menconi Arts Writer / Music Critic (919) 829-4759
Jessica Banov Food and Dining Editor (919) 829-4831

Interactive Media

Name Title Work Phone
Website issues (919) 836-5708
Eric Frederick Digital Managing Editor (919) 829-8956
Bob Brueckner Digital Content Producer (919) 836-2886
Aolani Donegan Social Media Specialist (919) 829-8983
Charles Duncan Digital Content Producer (919) 829-4880
Kevin Keister Digital Sports Editor (919) 829-4508
Andrew Roman Digital Content Producer (919) 829-4812
Mike Williams ArtsNow & Editor (919) 836-4973
Pressley Baird College Town Editor (919) 829-8935


Name Title Work Phone
Dan Kane Investigations (919) 829-4861
Joseph Neff Investigations (919) 829-4516
Mandy Locke Investigations (919) 829-8927


Name Title Work Phone
Mary Cornatzer Sunday Editor, Tar Heel of the Week Editor, Arts and Living Editor (919) 829-4755
Thad Ogburn Metro and Community Papers Editor (919) 829-8987
Richard Stradling Deputy Metro Editor (919) 829-4739
Deborah Jackson Night Metro Editor (919) 829-8920
Abbie Bennett Real-Time Reporter (919) 836-5768
Anne Blythe Courts (919) 836-4948
Chris Cioffi Real-Time Reporter (919) 829-4802
Ron Gallagher Police/Traffic/Weather (919) 829-4572
T. Keung Hui Wake Schools (919) 829-4534
Thomasi McDonald Crime (919) 829-4533
Martha Quillin Sunday Enterprise (919) 829-8989
Barry Saunders Columnist (919) 836-2811
Josh Shaffer General Assignment/Columnist (919) 829-4818
Michael White Digital Content Producer/Metro Editor (919) 836-2806
Paul A. Specht Raleigh/Wake County (919) 829-4870
Jane Stancill Education (919) 829-4559
Kathryn Trogdon Growth Reporter (919) 829-4845

Midtown Raleigh / North Raleigh

Name Title Work Phone
Sarah Nagem Midtown/North Raleigh Editor (919) 829-4635
Madison Iszler Reporter (919) 836-4952

News Research

Name Title Work Phone
Teresa Leonard Director of News Research (919) 829-4866
David Raynor Database Manager (919) 829-4798


Name Title Work Phone
Ned Barnett Editorial Page Editor (919) 829-4512
Jim Jenkins Deputy Editorial Page Editor (919) 829-4513
Sam Newkirk Letters Editor (919) 836-2844


Name Title Work Phone
Scott Sharpe Director of Multimedia (919) 836-4927
John Hansen Picture Editor (919) 812-7343
Ethan Hyman Photographer (919) 812-7579
Juli Leonard Photographer (919) 812-7378
Chuck Liddy Photographer (919) 812-7311
Travis Long Photographer (919) 812-7564
Corey Lowenstein Photographer (919) 812-7313
Chris Seward Photographer (919) 812-7307
Robert Willett Photographer (919) 812-7511


Name Title Work Phone
Scott Bolejack Smithfield/Clayton Editor (919) 836-5747
Drew Jackson Reporter - Clayton (919) 836-5768


Name Title Work Phone
Steve Ruinsky Sports Editor (919) 829-4530
Jessaca Giglio Assistant Sports Editor (919) 829-4649
Chip Alexander Carolina Hurricanes beat reporter (919) 829-8945
Andrew Carter UNC Sports Writer (919) 829-8944
Luke DeCock Columnist (919) 829-8947
J.P. Giglio N.C. State Sports/College Football writer (919) 829-8938
Jessika Morgan Duke Sports Writer (919) 829-4556
Jonathan Alexander ACC reporter (919) 829-4822
J. Mike Blake High school sports (919) 460-2606